Privacy Policy

We collect information you actively provide when using our services, and information sent automatically by your device when you access our site.

Log data. When you visit our website, the servers that host it may automatically log standard data provided by your browser: your device's IP address, browser type and version, the pages you visit, the date and time of your visit, and technical details of any errors you encounter. On its own this may not identify you, but combined with other data it may become identifying.

Personal information. We may collect:

• Your name
• Your work email address
• Your phone number, if you choose to give it
• Your company name and job title
• Details about your design work and timing that you share with us, such as which option fits you best and how soon you're looking to start
• Social media profile details, where you interact with us on those platforms
• Anything you choose to tell us in a message or form

We do not collect payment card details through this website. Payments are handled by our payment provider, Stripe, and invoicing through Xero. Each collects what it needs under its own privacy policy, and we don't receive or store full card numbers.

Our free tools, the Design Brief Builder and the Design Hours Calculator, run in your browser. What you type into them is not sent to us or to any server, and is not visible to us. The Design Hours Calculator saves your numbers in your own browser so they're there when you come back, and you can clear them at any time by clearing your browser's data for our site. There is no account and no email requirement. The one exception is your choice: if you ask the Design Hours Calculator to email you your result, we receive what is described below under Design Hours Calculator result email. Standard log data described above still applies to the page visit itself.

Our free guides and articles are open pages. Reading them requires no email address and no sign-up.

We may collect personal information when you:

• Fill in the form on our Book a Call page
• Ask the Design Hours Calculator to email you your result
• Contact us by email, through a form, or via social media
• Interact with us on social media, including mentions
• Use a browser or device to access our content

Book a Call form. When you fill in the form on our Book a Call page, we collect your full name, work email, company, job title, which option fits you best, how soon you're looking to start, and any notes or phone number you choose to add. Your answers are saved in our own database, so our founder can reply to you personally and arrange a time to talk. We don't use a third-party scheduling service.

Design Hours Calculator result email. If you ask the Design Hours Calculator to email you your result, we collect your email address, the numbers you entered and the result worked out from them, whether you ticked the box allowing Stephen to follow up, the page address, your browser type, and a one-way hashed version of your IP address that we use only to limit repeated requests. We use this to send you your result and, only if you ticked the box, so Stephen can contact you about it. We keep these results for 12 months and then delete them. If you ticked the box, we also keep your email address as an enquiry.

We only collect and use personal information where we have a legitimate reason, and only what is reasonably necessary to provide our services. We use it to:

• Respond to your enquiry, and arrange and hold the call you ask for
• Send you the Design Hours Calculator result you asked for, and, only if you ticked the box, follow up with you about it
• Provide and administer our services to clients
• Improve how our website and tools work
• Meet our legal, accounting, and record-keeping obligations

We do not sell your personal information. We do not send marketing emails to people who have not asked to hear from us.

While we hold personal information, we protect it within commercially acceptable means against loss, theft, unauthorised access, disclosure, copying, use, or modification.

No method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed. In the event of a data breach likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.

We keep personal information only as long as we need it for the purposes described in this policy. Enquiries from the Book a Call form are kept only as long as we need them to respond to you and follow up, then deleted. Client records are kept as long as our legal, accounting, or reporting obligations require. When information is no longer needed, we delete it or de-identify it.

Design Hours Calculator results you email to yourself, including the numbers you entered, are deleted 12 months after you send them.

We may disclose personal information to:

• Our team members and contractors, where they need it to deliver our services
• Service providers who support our operations: website hosting (Vercel), our database (Supabase), email (Google Workspace), payments (Stripe), invoicing (Xero), and analytics (Google Analytics)
• Professional advisers such as our accountants and lawyers
• Courts, tribunals, regulatory authorities, and law enforcement, where required by law or to establish, exercise, or defend legal rights

Our team, account management and production, is based in Indonesia and the Philippines, and our founder is based in Australia. Client materials sometimes contain personal information about third parties, for example people appearing in photography, testimonials, or case studies supplied to us. We handle that information only on our client's instructions, only for the purpose of delivering the commissioned work, and under confidentiality obligations. Responsibility for having the right consents to use those materials rests with the client who supplies them.

The information you send through our Book a Call form is stored with our website and database providers, Vercel and Supabase. Some of our service providers are based outside Australia, including in the United States, and our team works from Indonesia and the Philippines, so personal information may be accessed from or processed in those countries. Where we transfer personal information overseas, we do so in accordance with the Australian Privacy Principles and take reasonable steps to ensure it is handled consistently with this policy. Please note that overseas recipients may be subject to different data protection laws than those in Australia.

You can choose not to give us personal information, though it may affect what we can do for you. We will not discriminate against you for exercising your rights.

You may request details of the personal information we hold about you. If you believe anything we hold is inaccurate, out of date, incomplete, irrelevant, or misleading, contact us and we will take reasonable steps to correct it. You can also ask us to delete your enquiry.

If you have agreed to receive communications from us and change your mind, you can opt out at any time. We may need to confirm your identity before acting on a request.

If you believe we have breached a data protection law, contact us first with the details. We will investigate promptly and respond in writing with the outcome and any steps we will take. If you are not satisfied with our response, you can escalate your complaint to the Office of the Australian Information Commissioner (oaic.gov.au).

We use Google Analytics to understand how our site is used and to improve it. It sets cookies, small data files stored by your browser. You can control or delete cookies through your browser settings, or opt out of Google Analytics with Google's browser add-on. We don't use advertising cookies.

We also use Google Search Console, which shows us how our site appears in Google search. It doesn't collect information from your visit to our site.

Our Design Hours Calculator uses your browser's local storage, a small data store on your own device, to keep your numbers between visits. They're never sent to us, and you can clear them by clearing your browser's data for our site.

Our website may link to sites we do not operate. We have no control over their content or privacy practices and cannot accept responsibility for them.

We may update this policy to reflect changes in our processes, practices, or legal obligations. Any changes will be posted at this same link. Where the law requires it, we will seek your consent or give you the opportunity to opt in or out of new uses of your personal information.