Terms of Service

These terms govern your access to and use of our website at andelo.com.au and the free resources on it. By using the site, you agree to them. If you subscribe to our services, Part B also applies.

Our Privacy Policy explains how we handle personal information. Our free tools run entirely in your browser and do not send what you type to us or to any server.

Our free guides, articles, and tools are provided for general information. The Design Hours Calculator and the plan sizer on our pricing page produce estimates to help you plan, not quotes, and the Design Brief Builder assembles the information you enter without checking it. Outputs depend on what you enter and on your own circumstances. We provide these resources as is and make no promises about the results you will get from them.

You are welcome to use our free tools and guides for your own work, with any designer, and to share the links. Please do not republish our content as your own, or resell access to it.

Our site links to sites we do not operate. We are not responsible for their content or practices.

Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot be excluded. Subject to that, the site and free resources are provided free of charge, and to the extent permitted by law we are not liable for loss arising from your use of or reliance on them.

This agreement is between Andelo Pty Ltd (ABN 64 623 990 492) and the entity named on your subscription. It consists of these terms, the plan name, monthly hours, and fees shown on our pricing page as at the date of your subscription or most recent renewal, and any written scope we agree with you. Where they conflict, a signed written scope takes precedence, then these terms, then the pricing page.

We provide production design services against a monthly allocation of hours under the plan you choose. Current plans, inclusions, hour allocations, and rates are published at andelo.com.au/pricing. We deliver on committed dates, meaning the dates we confirm in writing for each brief, work 10am to 6pm Sydney time on business days, and check every file before it reaches you.

Our services cover production design. Work outside that scope, including brand strategy, product and app UI/UX design, 3D and character animation, full video production and filming, camera photography, and copywriting, is not included unless separately agreed in writing.

Delivery on time depends on both sides. You agree to provide briefs with the information needed to start, supply brand assets and final copy where the work requires them, nominate one person to give final approval, and respond to requests for feedback or approval within a reasonable time.

Where materials, approvals, or decisions are delayed, we will agree a new date with you. Time our team spends reworking as a result may be drawn from your monthly hours.

Recurring fees. Monthly plans and 6-month terms are charged monthly in advance. A 12-month term is paid upfront. Plans renew automatically until cancelled. All fees are exclusive of GST unless stated otherwise, and GST is added where it applies.

Estimates. Every brief gets a time estimate before work starts, and the estimate is the most that job uses from your hours. Small jobs start straight away; anything bigger starts once you approve its estimate. If a job needs more time, we ask before using it.

Extra hours. We only use hours beyond your plan with your agreement first, at your plan's published rate. We tell you when you reach 90% of your plan hours.

Changing plans. You can upgrade at any time, effective immediately, or downgrade at any time, effective from your next billing cycle.

Cancellation. On a monthly plan, you may cancel at any time. No notice period and no cancellation fee applies, and your plan continues to the end of the billing period you have paid for, then stops. A 6- or 12-month term runs for the length you chose. At the end of a term, your plan continues month to month unless you choose another term.

Pausing. You may pause your subscription by whole months from your next renewal, for up to three months. One email restarts it within 1-2 business days. A pause longer than three months ends the subscription.

Unused hours. Unused plan hours roll over to the next month only. Rolled-over hours are used after that month's own plan hours, and they don't roll over again.

Money-back guarantee. If you are new to Andelo, every plan is covered by a 14-day money-back guarantee from the start of your first month. Tell us within those 14 days and we will refund the fee for that month within 10 business days. Files we delivered before the refund stay yours. The guarantee applies once per client and not to prepaid 12-month terms.

Late payment. If an invoice is unpaid after 14 days, we may pause work until it is settled. We will tell you before we do.

Invoice queries. If you believe an invoice is incorrect, tell us in writing within 30 days of the invoice date and we will work through it with you. Invoices not queried in that period are taken as accepted.

Payment security. We will never change our bank details by a simple email. If you receive a message that appears to change our payment instructions, verify it by phone with a known Andelo contact before paying. We will do the same with yours.

Revisions. Revision rounds have no cap. Revision time comes out of your plan hours, and each round gets its own committed date.

Errors. Creative production involves judgement, and we cannot guarantee that every file will be error-free. When we deliver files, please review them and tell us about any errors or omissions. We fix our own errors at no cost to your hours, whenever you find them.

Nothing in this clause limits your rights under the Australian Consumer Law.

Your materials. You keep ownership of everything you provide to us.

Final deliverables. On full payment for the relevant work, we assign to you all rights, title, and interest in the final design deliverables created for you under this agreement, including their editable source files, and including files delivered in a month refunded under the money-back guarantee.

Moral rights. We obtain from our designers the consents needed under the Copyright Act 1968 (Cth) so that you can use, adapt, edit, and publish the final deliverables with or without attribution, without infringing their moral rights.

Our underlying materials. Our internal tools, templates, methods, pre-existing materials, and unused drafts and concepts remain ours. Where any of them are embedded in a deliverable, we grant you a perpetual, worldwide, royalty-free licence to use them as part of that deliverable.

Licensed stock content. We hold licences with stock providers and may incorporate licensed images, fonts, video, or audio into your work. You may use that content as part of the deliverable we provide. Extracting it for separate use, or uses beyond our standard licence such as merchandise, broadcast, or large print runs, requires additional licensing, which is arranged at your cost.

Portfolio. We may show final deliverables in our portfolio and marketing materials. If you would rather we did not, tell us in writing and we will not. This right is an agreed exception to clause B9.

We use AI tools in parts of our production process to work faster, particularly on adaptation and volume work. A senior designer directs and reviews everything that reaches you, and we remain responsible for the quality of the output under this agreement.

We do not use your confidential materials to train third-party AI models. Where AI-assisted material forms part of a deliverable, note that copyright protection for purely AI-generated content is unsettled in some jurisdictions. Tell us in writing if you need work produced without AI assistance and we will accommodate it.

Andelo is an Australian company. Our account management and production team is based in Indonesia and the Philippines. We may engage contractors and subcontractors to deliver the services. They are bound by confidentiality obligations, and we remain responsible to you for the work.

Non-solicitation. During the engagement and for 12 months after it ends, you agree not to directly engage or employ any Andelo team member or contractor introduced to you through the services, without our written consent.

Both parties will keep confidential all non-public information disclosed during the engagement, in any form, including briefs, strategies, business information, internal tools, and project assets, and will not disclose it to a third party without written consent, except where required by law.

This obligation survives termination. The portfolio right in clause B6 is an agreed exception.

The services are for your internal business use. You may not use them for illegal, offensive, or discriminatory purposes. Misuse may result in suspension or termination.

If you give us feedback about our services, we may use it to improve them without restriction. This does not affect our confidentiality obligations.

Your non-excludable rights. Nothing in this agreement excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. Where our liability for a failure to comply with a consumer guarantee can be limited, it is limited, at our option, to resupplying the services or paying the cost of having them resupplied.

Everything else. Subject to the paragraph above, and to the extent permitted by law, we exclude all other warranties, express or implied.

Cap. Subject to the paragraph on non-excludable rights, and to the extent permitted by law, neither party is liable for indirect, special, consequential, or punitive loss, or for loss of profits, revenue, or data. Each party's total aggregate liability under this agreement is limited to the fees paid or payable by you in the 6 months before the claim arose, except that this cap does not apply to your obligation to pay fees, or to either party's indemnity or confidentiality obligations.

You indemnify us against claims, losses, and reasonable legal costs arising from the materials you provide to us, including any claim that they infringe someone's rights, your use of deliverables beyond the licences granted, and your breach of this agreement.

You are responsible for holding the necessary rights and consents for any materials you supply to us, including photography, testimonials, and anything containing personal information about other people.

This agreement continues until cancelled under clause B4. Either party may terminate immediately if the other materially breaches and does not remedy it within 14 days of written notice.

On termination, we will invoice any work completed and not yet billed, deliver the files for completed work once payment is settled, and stop future billing. Unused hours do not carry over past termination and are not refundable except under the money-back guarantee.

Neither party is liable for delays caused by events beyond its reasonable control. If such an event continues for more than 30 days, either party may terminate.

We may update these terms. We will give you reasonable notice of material changes, and they take effect from your next billing cycle. If you do not accept them, you may cancel before they apply and we will refund any fee paid for a period after the change takes effect.

If a dispute arises, we will first try to resolve it by discussing it in good faith. If that does not resolve it within 21 days, the parties will attempt mediation in Sydney before starting proceedings, unless urgent relief is needed.

This agreement is governed by the laws of New South Wales, Australia, and both parties submit to the non-exclusive jurisdiction of its courts. If any provision is unenforceable, the rest continues to apply. A failure to enforce a right is not a waiver of it. Neither party may assign this agreement without the other's written consent, except that we may assign it as part of a sale or restructure of our business.